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How to trace your order?
 
We receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you with the tracking number. Any questions, please contact us at any time.
 
Shipping
 
Our standard shipping method is using Federal Express. If you choose to use your own shipping account, please state on purchase order. We reserve the right to change the requested method of shipment. We will not be liable for clearance costs and losses during transport.
 
Payment Terms
 
Generally we need 100% prepayment for the first order. After that, we accept NET 30 days to approved accounts. A 1.5% monthly surcharge may be added to invoices with outstanding balances over 30 days.
 
Return Policy
 
We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 15 business days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.
 

Billing and Mailing Address:

AcceGen Biotech

Fax: 1-323-978-5598

E-mail: info@accegen.com

 277 Fairfield Rd,
                Fairfield, NJ 07004, 
                
USA