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Support

How to Place Orders and Make Payments?

AcceGen offers several convenient ways to place orders and make payments.

You may either Fax (1-323-978-5598), Email (info@accegen.com), or Online Submit your Purchase Order (PO) to us.

Ordering and paying by credit card (Visa, MasterCard, or American Express) is also acceptable. Please note that we may surcharge 5% processing fee of credit card transactions.

You can also pay by wire transfer or check.

AcceGen Supports Visa, MasterCard or American Express Credit Card Payments

(If you provide your FedEx or DHL/UPS account number, you will not be charged for shipping.)

 

How to Trace Your Order?

After we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you with the tracking number. Any questions, please contact us at any time.

 

Shipping

Our standard shipping carrier is Federal Express. If you choose to use your own shipping account, please state on the purchase order. We reserve the right to change the requested method of shipment. We will not be liable for clearance costs and losses during transport.

 

Payment Terms

Generally, we need a 100% prepayment for the first order. After that, we accept NET 30 days to approved accounts. A 1.5% monthly surcharge may be added to invoices with outstanding balances over 30 days.

 

Return Policy

We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 15 business days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.

 

Billing and Mailing Address:

277 Fairfield Road, Ste. 334, Fairfield, NJ 07004, USA

 

Phone

Worldwide: 1-862-686-2696

Monday-Friday, 8 am to 6 pm Eastern Standard Time

 

Fax

Fax: 1-323-978-5598

24 hours a Day

 

E-mail

General Inquiries: info@accegen.com

 

If you require additional information or technical assistance, fill the form to contact us now! AcceGen is always here to help.


Shipping / Mailing Address

277 Fairfield Road,
Fairfield, New Jersey 07004, USA

Telephone

Worldwide: +1-862-686-2696
Monday-Friday, 8 am to 6 pm Eastern Standard Time

Fax

Worldwide: +1-323-978-5598
24 Hours a Day

To request a quote or additional information, please fill out the form below and we will contact you in 24 hours.
AcceGen inquiry form verification code
Privacy Policy: AcceGen will never sell, rent, or share your personal information with any third parties without your express permission.
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