For Technical Questions, go to FAQs
How to Place Orders and Make Payments?
AcceGen offers several convenient ways to place orders and make payments.
Ordering and paying by credit card (Visa, MasterCard, or American Express) is also acceptable. Please note that we may surcharge 5% processing fee of credit card transactions.
You can also pay by wire transfer or check.
(If you provide your FedEx or DHL/UPS account number, you will not be charged for shipping.)
How to Trace Your Order?
After we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you with the tracking number. Any questions, please contact us at any time.
Our standard shipping carrier is Federal Express. If you choose to use your own shipping account, please state on the purchase order. We reserve the right to change the requested method of shipment. We will not be liable for clearance costs and losses during transport.
Generally, we need a 100% prepayment for the first order. After that, we accept NET 30 days to approved accounts. A 1.5% monthly surcharge may be added to invoices with outstanding balances over 30 days.
We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 15 business days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.
Billing and Mailing Address:
277 Fairfield Road, Ste. 334, Fairfield, NJ 07004, USA
Monday-Friday, 8 am to 6 pm Eastern Standard Time
24 hours a Day
General Inquiries: [email protected]