Dear AcceGen Customers,

Due to the recent COVID-19 pandemic, order shipment, processing times, and company hours may be affected. However, we are trying our best to provide high-quality products and services as usual. Thank you for your patience and continuous support. The health and safety of our customers and employees is always the highest priority for us. Need any support? Contact us at info@accegen.com.

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Credit Card Payment

Please note that we only accept Visa, MasterCard, or American Express, and we may surcharge 5% processing fee of credit card transactions.

If you provide your FedEx or DHL/UPS account number, you will not be charged for shipping.

You can also send your Purchase Order (PO) and pay by wire transfer or check.

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Purchase Order (PO) Online Submit

You may either Fax (1-323-978-5598), Email (info@accegen.com), or Online Submit below your Purchase Order (PO) to us.

How to Place Orders and Make Payments?

AcceGen offers several convenient ways to place orders and make payments.

You may either Fax (1-323-978-5598), Email (info@accegen.com), or Online Submit your Purchase Order (PO) to us.

Ordering and paying by credit card (Visa, MasterCard, or American Express) is also acceptable. Please note that we may surcharge 5% processing fee of credit card transactions.

You can also pay by wire transfer or check.

AcceGen Supports Visa, MasterCard or American Express Credit Card Payments

(If you provide your FedEx or DHL/UPS account number, you will not be charged for shipping.)

 

How to Trace Your Order?

After we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you with the tracking number. Any questions, please contact us at any time.

 

Shipping

Our standard shipping carrier is Federal Express. If you choose to use your own shipping account, please state on the purchase order. We reserve the right to change the requested method of shipment. We will not be liable for clearance costs and losses during transport.

 

Payment Terms

Generally, we need a 100% prepayment for the first order. After that, we accept NET 30 days to approved accounts. A 1.5% monthly surcharge may be added to invoices with outstanding balances over 30 days.

 

Return Policy

We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 15 business days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.

 

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